Frank Campo

2 thoughts on “Frank Campo”

1. There were two occasions where I needed to ask about a claim. One had to do with water damage to an apartment below me (I own a coop) and one had to do with a monetary loss outside of my home. In neither case was a claim possible, which in itself is not terrible, though not good certainly. But what struck me in both cases was that both he and his assistant seemed spring-loaded to say NO to any question regarding a claim, before I even could explain the entire situation. The result was that I became anxious every time I had to deal with him after that. I do not think that should be the experience that people have with their insurance agent. I felt zero warmth, understanding or even interest.

2. I haven’t had any claims. So I cannot speak to the claims paying process. But I have had insurance with this agent for over 20 years. There is nothing that I can say that is negative about this agent. A few times I had questions about our insurance policy, or something to do with insurance, And at those times I have more or less stuck to email as my preferred method of communicating with the agent I am writing about. I am happy to say that on each of those occasions I have received a prompt, courteous and comprehensive reply to my question comment or issue with my insurance policy. Once I was talking with my brother and he mentioned that State Farm was in his opinion much better than Allstate, and I made a mental note that I wanted to look up the information about State Farm, but I have to say that I never really got around to it. At the bottom of my mind is it fear that if we actually have a claim, I may regret choosing Allstate because they don’t have a great reputation about claims payment in my opinion.

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