Audra McKenzie

One Response

1. thics3317 April 13, 2018

   Excellent customer service with excellent prompt response times

   (5)

   After shopping around for insurance options, my mother recommended that I speak directly with this customer service representative to get my specific rate questions answered. Any time I had a question about billing statements or billing history, she promptly returned my phone calls at multiple numbers to have my concerns addressed as quickly as possible. There has never been any miscommunication regarding when or what I owe regarding my car insurance policy and she always returns calls within the same business day. She is always incredibly pleasant and very effective at communicating what can sometimes be a frustrating avenue to navigate (insurance). She gives the option to receive paper statements so that I can always have a physical record of the online transactions I prefer to carry out for ease of access. She is always willing to accommodate and frequently checks in to see if I want or need to change the frequency with which I pay my bill for car insurance. She is always willing to go out of her way to check up on the latest options available for the most affordable coverage on the market.

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