Narragansett Bay Homeowners Insurance Review & Ratings (2025)

Welcome to our comprehensive guide on Narragansett Bay homeowners insurance. In this article, we will delve into the essential aspects of securing your home and belongings with reliable insurance coverage. We understand the significance of protecting your property against unforeseen events such as fires, thefts, natural disasters, and liability claims.

• Narragansett Bay Insurance Company offers homeowners and commercial property coverage
• They specialize in high-risk policies along the eastern seaboard
• Their financial standing is strong and their customer ratings are about average

That’s why we will explore the key topics that include understanding the coverage options provided by Narragansett Bay homeowners insurance, tailoring your policy to suit your specific needs and budget, and ensuring peace of mind by choosing a trusted insurance provider.

About Narragansett Bay Insurance Company

Narragansett Bay Insurance Company offers homeowners insurance products to customers along the eastern seaboard. They underwrite their own policies and have written over $900 million in gross premiums. You can purchase NBIC insurance in the following states:

• Connecticut –– find Connecticut insurance agents and brokers online
• Delaware –– find Delaware insurance agents and brokers online
• Maryland –– find Maryland insurance agents and brokers online
• Massachusetts –– find Massachusetts insurance agents and brokers online
• New Jersey –– find New Jersey insurance agents and brokers online
• New York –– find New York insurance agents and brokers online
• Rhode Island –– find Rhode Island insurance agents and brokers online
• Virginia –– find Virginia insurance agents and brokers online

The company is headquartered in Johnston, Rhode Island, and has been in business since 1952.

NBIC has deep roots within the insurance industry. The company is an offshoot of the Pawtucket Mutual Fire Insurance Company that was founded in 1848, which was the second mutual insurance company formed in Rhode Island. The company survived the Great Depression and the hurricane of 1938 and continues to flourish to this day.

NBIC has a very strong executive team. Timothy Moura is the current president of the company and has more than 25 years of experience in the insurance industry. Kirk Lusk, the chief financial officer, also has more than 25 years of experience underwriting insurance policies. With a strong team leading the ship, NBIC has weathered many years of storms and catastrophic claims along the eastern coastline.

In 2017, NBIC was acquired by Heritage Insurance Holdings, Inc. Narragansett Bay Insurance Company still operates as an insurance carrier under its own business name, but now has the financial backing of Heritage Insurance.

Obtaining a Narragansett Bay Insurance Company Homeowners Policy

Getting a policy from NBIC is not as simple as other companies.

How does an insurance company determine premiums? Narragansett Bay Insurance Company uses a unique risk appraisal and underwriting program called ShelterPride. The company sends a representative to visit your home and conducts a professional dwelling survey in order to give you the correct coverage based on replacement costs.

In the process, they also review any hazards or potential threats that could be deemed a vulnerability for a loss.

This is a more intensive process than most other insurance companies. Although it may be an inconvenient process, you could be credited with a reduction to your premium if it is found that your home is overinsured.

Narragansett Bay Insurance Company does not offer any way to receive a quote online. You must go through their network of independent insurance agents. They do have an online tool to find an agent in your area that is partnered with NBIC.

Policies Available With Narragansett Bay Insurance Company

NBIC offers basic homeowners and commercial property insurance policies to its customers. The types of policies available include:

• Homeowners insurance policy. Covers personal liability, medical payments, loss of use, personal property, and detached structure coverage to your single-family dwelling
• Condominium insurance policy. Additional coverage for personal property, liability, and medical payments for condominium homeowners
• Renters insurance policy. Personal liability, medical payments coverage, and policyholder personal property coverage for rental units
• Dwelling insurance policy. Covers protection against fire, loss of rent, detached structures, personal liability, and medical payments for single-family or duplex dwellings that are rented
• Commercial residential insurance. A policy for apartment complexes, retirement homes, and multiple condominiums

NBIC also offers several add-ons to its basic policies that include personal umbrella, home systems protection, flood endorsement, personal valuables, other structure coverage, and identity theft.

Narragansett Bay Insurance Company Financial Stability

When reviewing insurance companies, it is important to look at their financial strength. Their financial stability can determine whether a company can pay out its claims to customers.

NBIC has received a score of an “A” which is considered to be exceptional. This score was issued in December of 2021 by the insurance rating company Demotech.

Over the past three years, Narragansett Bay has kept a stable policyholder surplus of over $100 million. This surplus can be used to pay out claims to customers as needed.

Overall, NBIC shows strong financial stability which is a promising sign that the company can handle a large number of claims.

From Incident to Resolution: Narragansett Bay Homeowners Insurance Claims

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Narragansett Bay Insurance offers multiple convenient channels for filing insurance claims. Customers can choose to file their claims online through the company’s website, over the phone, or even through mobile apps. This flexibility allows policyholders to select the method that suits their preferences and needs, making the claims process more accessible and user-friendly.

Average Claim Processing Time

One crucial aspect of homeowners insurance is the speed at which claims are processed. Narragansett Bay Insurance prides itself on efficient claim processing. While specific processing times can vary depending on the complexity of the claim, the company has a track record of addressing claims promptly. This quick turnaround time can provide policyholders with peace of mind during challenging times.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance company’s performance. Narragansett Bay Insurance has received mixed reviews regarding claim resolutions and payouts.

While some customers have praised the company’s professionalism and responsiveness in handling claims, others have expressed concerns about the inspection process and delays in receiving payouts. It’s essential for potential policyholders to consider both positive and negative feedback when evaluating their insurance options.

Elevating Insurance Through Narragansett Bay Homeowners Insurance Tech

Mobile App Features and Functionality

Narragansett Bay Insurance understands the importance of digital accessibility. Their mobile app offers a range of features and functionalities to enhance the customer experience. Policyholders can use the app to access policy information, file claims, make payments, and even request assistance. This mobile app empowers customers to manage their insurance needs conveniently from their smartphones.

Online Account Management Capabilities

In the digital age, having robust online account management capabilities is crucial for insurance providers. Narragansett Bay Insurance offers policyholders a user-friendly online portal where they can log in to view and manage their policies. This portal allows customers to review coverage details, update personal information, and access important documents, ensuring transparency and ease of use.

Digital Tools and Resources

To assist homeowners in making informed decisions, Narragansett Bay Insurance provides a variety of digital tools and resources. These resources may include calculators for estimating coverage needs, informative articles, and educational materials about home insurance.

By offering these digital tools, the company empowers its customers to better understand their insurance options and make informed choices to protect their homes and belongings.

Narragansett Bay Insurance Company Reviews

NBIC has been reviewed by hundreds of customers across several online platforms, with the most reviews residing on Google Maps.

The average rating for Narragansett Bay Insurance Company rating is 3.0 stars. This is an average rating for Narragansett homeowners insurance companies.

Some customers have complained about the onsite inspection process to receive a quote from the company. They have noted that the customer must pay an initial fee for the inspector visit and that in some cases it has taken several weeks for them to do the inspection.

Others have complained about unfounded policy cancellations that are given without notice.

Positive reviews have mentioned that the company is quick to respond to claims and that its response team is very professional. Others have experienced excellent service in regard to water damage and mitigation.

Narragansett Bay Insurance Company California BBB rating stands at a B+ and is not officially accredited. Out of six customer reviews with the BBB, the company has received a 1.67-star rating.

The NAIC complaint index report for NBIC in 2021 stands at 0.58, which is lower than the national average index score of 1.0. The complaint index report is determined by dividing the insurance company’s share of complaints in the market by the premium share in the U.S.

In the past three years, the company has averaged five complaints per year, which is lower than average.

Overall, Narragansett Bay Insurance Company has average scores from its customers. Combined with a low complaint index, the company seems to perform fairly well with customer satisfaction rates.

Narragansett Bay: Your Top Choice for Homeowners Insurance

Insuring Your Home: Narragansett Bay Insurance Review

When it comes to home insurance ratings, Narragansett Bay Insurance Company stands out as a reliable choice, especially for homeowners in Rhode Island seeking Rhode Island high value home insurance. Their commitment to providing top-notch service and comprehensive coverage earns them accolades among best homeowners insurance options in the region.

With a focus on customer satisfaction, they have garnered best home insurance reviews from satisfied clients who appreciate their tailored solutions and competitive rates. Whether you’re in Maryland, California, New York, or elsewhere, Narragansett Bay’s offerings extend beyond state lines, catering to diverse needs with their services offered by Narragansett Bay Insurance Company.

For those searching for cheap homeowners insurance, Narragansett Bay remains a standout choice, offering cost-effective options without compromising on quality. Homeowners in states like Georgia and Wisconsin can benefit from their cheap homeowners insurance Georgia and cheap homeowners insurance Wisconsin plans, ensuring peace of mind without breaking the bank.

With a reputation for reliability and flexibility, Narragansett Bay Insurance Company secures its place among the best rated homeowners insurance providers, offering a blend of affordability and comprehensive coverage that meets the diverse needs of homeowners nationwide.

Narragansett Bay Homeowners Insurance: Reviews & Ratings

Narragansett Bay Insurance Company Review: The Bottom Line

Narragansett Bay Insurance Company has been offering a basic, yet strong, line of homeowners and commercial insurance policies to its customers since 1952. They have valuable experience in covering high-risk coastal areas that face tropical storms and hurricane threats every year.

Customers can only receive a policy with NBIC through their network of independent insurance agents. They send out an inspector to thoroughly review every dwelling they insure. This process can be lengthy, and there is an initial fee.

The company is in very strong financial standing with more than $100 million in capital surplus which can be used to pay out claims.

Customer reviews are mixed but are overall average for a homeowners insurance company. The most frequent complaints comprise dropped policies and a slow quote process.

If you are in a high-risk weather area along the eastern seaboard and do not mind going through their initial inspection process, then Narragansett Bay Insurance Company could be a good fit for you.