Norfolk & Dedham Group Insurance Review & Ratings (2025)

Welcome to our comprehensive guide on Norfolk & Dedham Group Insurance and how it can safeguard your assets. 

In this article, we will delve into the various insurance policies offered by Norfolk & Dedham Group Insurance, such as auto, property, and commercial insurance. We will highlight their 200-year history and strong financial strength, which have made them a trusted name in the industry.

• Norfolk & Dedham Group has been in the insurance business for almost 200 years
• Its vast experience helped the company pull through several catastrophic hurricane seasons
• Although the company only operates in three states, they offer several policies that cover auto and property

Our goal is to provide you with valuable insights on the coverage options and benefits you can expect from Norfolk & Dedham Group Insurance. To ensure you find the best insurance rates available, we encourage you to enter your zip code below and compare rates from top insurance providers. Take control of your insurance needs today and discover the peace of mind that comes with the Norfolk & Dedham Group Insurance.

About Norfolk & Dedham Group

Norfolk & Dedham Group (N&D Group) has been writing insurance policies since 1825 and is headquartered in Dedham, Mass. They offer several types of insurance policies including auto, property, and commercial coverage. They are licensed to operate in 42 states, but they have regrouped to only offer coverage in Massachusetts, New Hampshire, and New Jersey.

The company is currently being run by Joel P. Murray who is the standing president and CEO. He also serves on the board of directors with affiliated companies.

N&D Group started out as a simple fire insurance company offering products to small businesses and farms almost 200 years ago. They covered 26 states in the 1950s at the height of their success. After recent catastrophic weather years, especially after Hurricane Andrew, the company had to withdraw its products and services offered by Norfolk and Dedham from most of the states it operated in.

Although they have had several setbacks, the insurance company is now flourishing, managing around $800 million in assets and employing more than 150 people.

The N&D Group offers a range of insurance services under various names such as Norfolk & Dedham Auto Insurance, Norfolk & Dedham Business Insurance, Norfolk & Dedham Car Insurance, Norfolk and Dedham Car Insurance, Norfolk & Dedham Rental Car Insurance, Norfolk & Dedham Home Insurance, and more types of N&D Insurance. As part of the N&D Group Insurance, it provides coverage across different categories including N&D auto, business, and home insurance.

Norfolk & Dedham Group Online Tools

N&D Group has a robust website that offers several features to its customers. The website also gives descriptions of all its policy products in detail.

Norfolk & Dedham has an insurance login portal where you can make an online Norfolk and Dedham payment, view your billing history, access your policy information, and get in touch with your agent.

The company does have an app for customers, but it is currently only offered on iPhones.

Norfolk & Dedham Bill Pay Options

The company has several ways you can pay your bill:

• Enroll in autopay
• Pay online through the customer portal
• Pay by phone
• Pay over their mobile app (iPhone only)
• Mail in a check or money order

The company’s mailing address for payments is:

Norfolk & Dedham Group
P.O. Box 4104
Woburn, Mass. 01888-4104

You can also send an overnight payment to:

Norfolk & Dedham Group
140 Kendrick St.
Building C, Second Floor
Needham, Mass. 02494

You can phone the company and make a payment with a live billing representative by dialing 1-800-688-1825. Their billing agents are available Monday through Friday, from 8:00 a.m. to 5:00 p.m. Eastern time.

Norfolk & Dedham Group Claims Process

Although N&D Group does not offer an online claims tool, you can report a claim 24 hours a day, 7 days a week by dialing the above-mentioned Norfolk and Dedham insurance phone number. Claims representatives can communicate with you directly through text messaging via Norfolk and Dedham claims phone number. You can send photos straight from text to your agent.

Through text messaging, you can use a self-inspection tool that streamlines the Norfolk and Dedham claims process. The claims texting tool offered by Norfolk & Dedham claims has been highly rated by its customers.

The company has a fleet of “Automated Claim Vehicles” that are equipped with specialized estimation software. These special vehicles accelerate the on-site claim process and are driven by expert claims adjusters.

The automated claim vehicles are designed to respond to the scene after a catastrophe in order to expedite the process of a claim.

Overall, Norfolk & Dedham Group has done an excellent job with their online platform, offers several ways for customers to pay their bills, and even has a specialty fleet of vehicles designed to quickly respond to the scene of claims.

Norfolk & Dedham Group Financial Strength

Based on A.M. Best insurance rating services, Dedham and Norfolk Insurance has been given a rating of “A” which is considered excellent, and the outlook for the company is stable.

The company was given this rating in April 2021 and has been rated since 2007.

N&D Group shows strong growth in its three-year net income, with a total of over $23 million in 2021. The company has a capital surplus of over $60 million in its commercial peril line of business and over $33 million in its homeowners insurance line.

Overall, the company shows very good financial strength which reflects its ability to pay customer claims.

The Norfolk and Dedham Group Reviews

The Norfolk and Dedham group reviews on Google Maps total 74, giving the company an average rating of three stars, which aligns with typical insurance company ratings. Among these Norfolk and Dedham Insurance reviews, customers holding auto and property insurance policies frequently highlight issues such as improper billing and collections, unresponsive agents, and rising rates over time.

Many Norfolk and Dedham insurance reviews mention that the premiums are quite high, with better rates available elsewhere. Additionally, communication problems during the claims process are a common grievance.

However, some Norfolk & Dedham insurance reviews have shifted from negative to positive, with several customers noting improvements in customer service and the company rectifying previous mistakes. Overall, the Norfolk and Dedham Insurance rating reflects a mixed customer experience, with significant areas for improvement.

National Complaint Index Report on Norfolk & Dedham Group

According to the National Association of Insurance Commissioners, Norfolk and Dedham Insurance Company received a 0.27 complaint index score in 2021. This is lower than the national average score of one.

In 2020, their complaint index was 0.28, and in 2019, their index score was 0.72. For three consecutive years, the company has remained under the national complaint index average, which is a positive sign.

Overall, customer reviews for N&D Group are a mixed bag but tend to air more on the side of positive. When combined with a low index score, it shows that the company has better-than-average Norfolk and Dedham insurance reviews and customer service.

Norfolk & Dedham Group Insurance Review for 2022: The Bottom Line

Norfolk & Dedham Group offers a multitude of insurance policies for customers, including personal and commercial auto policies, homeowners policies, and commercial property insurance coverage.

The company has been in business for almost 200 years, with its beginnings based in Massachusetts. They’ve had financial trouble in recent years after catastrophic hurricane seasons but have managed to stay afloat.

N & D Insurance has stayed up-to-date by building a competitive website with numerous online tools available to its customers. There are several features that can be accessed within the online portal including bill pay and access to insurance documents.

Although they do not offer an online claims portal, they have a texting system where customers can perform a self-inspection that expedites the claims process.

N&D Group has a very strong financial report and appears to be financially stable for the short-term outlook.

Customer reviews for the company are a mixed bag, but a low confirmed complaint index score shows that N&D Group performs better than average in customer experience.

Overall, N and D Insurance could be a good choice for you if you live in one of the few states where the company provides coverage.